Return Policy

Return Policy

Thank you for shopping at BioSlate. We want you to be completely satisfied with your purchase.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at your store email.

How to Return

To initiate a return, please contact us with your order number and reason for return. We will provide you with return instructions.

Questions

If you have any questions about our return policy, please contact us.